Cornilleau product guarantees

Cornilleau guarantees its tables against manufacturing defects for a period of 3 years. This guarantee is extended to 10 years for the tops of outdoor tables, and these in turn benefit from a 10-year guarantee on all their components, with the exception of wearing parts (wheels, net and net posts). All our tables comply with European safety standard EN 14468.

OUR GARRANTIES

PING PONG TABLE GARRANTEE

All items from our production are guaranteed:

10-YEAR GARRANTEE- OUTDOOR TABLES SINCE 2016

This guarantee starts on the day of purchase of your table. It is valid for models 100X, 200X, 300X, 400X, 500X, 600X, 700X, Pro 510, and Park, and applies to all components, except for wear parts (wheels, net, and net posts). We guarantee our outdoor tops against any deformation, detachment, and erasure of the white lines.

10-YEAR GARRANTEE- OUTDOOR TOPS FROM PRE-2016 RANGES (including current end-of-series)

This guarantee starts on the day of purchase of your table. We guarantee our outdoor tops against any deformation, detachment, and erasure of the white lines.

3-YEAR GARRANTEE

From the date of purchase for indoor or outdoor table tennis tables.

The guarantee is limited to the supply of parts recognized as defective by our services and does not apply to damage caused by:

  • - Normal wear and tear of parts
  • - Improper assembly according to the instructions provided with each table
  • - Non-compliance with the instructions for use and safety placed under the top and in the instructions
  • - Lack of maintenance
  • - Use of aggressive products for maintenance
  • - Wind causing the table to fall in the storage position
  • - Solo training or flipping into playing position
  • - Generally, any cause unrelated to the quality of the table (shocks, falls)

HYPHEN OUTDOOR BILLIARD GARRANTEE

GARRANTEE CONDITIONS - OUTDOOR BILLIARD

This 5-year garrantee starts on the day of purchase of your HYPHEN OUTDOOR billiard. To activate it, go to the page http://www.cornilleau.com/guarantee-activation.

We guarantee:

  • - The metal frame against corrosion.
  • - The composite slate and the metal frame against any deformation.
  • - The textile of the top and the bands against any detachment and any deterioration related to miscues.
  • - The rot-proof nature of the textile of the top and the bands.

The garrantee is limited to the supply of parts recognized as defective by our services and does not apply to damage caused by:

  • - Normal wear and tear of parts.
  • - Improper assembly according to the instructions provided with each table.
  • - Non-compliance with the instructions for use and safety present in the manual.
  • - Lack of maintenance.
  • - Use of aggressive products for maintenance.
  • - Stains of various origins (humidity, food, animal, unsuitable household products, etc.).
  • - Generally, any cause unrelated to the quality of the table (shocks, falls).

TRAMPOLINE GARRANTEE

GARRANTEE CONDITIONS - TRAMPOLINE

This 5-year garrantee starts on the day of purchase of your trampoline.

We guarantee for 5 years:

  • - The metal frame against any deformation (frame tubes, T-tube connectors, W-legs, leg extensions, and safety enclosure poles).
  • - The jumping mat (including tensioners for the Springcare version).

We guarantee for 3 years:

The metal structure against corrosion.

We guarantee for 2 years:

  • - The safety net.
  • - The safety pads.
  • - The accessories (anchor kits, protective cover).

The garrantee is limited to the supply of parts recognized as defective by our services and does not apply to damage caused by:

  • - Normal wear and tear of parts.
  • - Improper assembly according to the instructions provided with each trampoline.
  • - Non-compliance with the instructions for use and safety present in the manual.
  • - Lack of maintenance.
  • - Use of aggressive products for maintenance.
  • - Stains of various origins (humidity, food, animal, unsuitable household products, etc.).
  • - Damage resulting from a cause unrelated to the quality of the trampoline (examples: falling objects, accidents, impact, lightning, strong wind...).

FOOSBALL PLAY-STYLE OUTDOOR GARRANTEE

GARRANTEE CONDITIONS - FOOSBALL PLAY-STYLE OUTDOOR

All our Play-style OUTDOOR foosball tables are guaranteed for 5 YEARS from the day of purchase by the end consumer. It applies to all parts present on the foosball table except for the playing field, which is guaranteed for 3 years against any deformation.

To activate it, go to the page http://www.cornilleau.com/guarantee-activation/.

The garrantee is limited to the supply of parts recognized as defective by our services and does not apply to damage caused by:

  • - Normal and natural wear and tear of parts.
  • - Abnormal use of the product, other than that intended (playing foosball).
  • - Improper assembly according to the instructions provided with each foosball table.
  • - Non-compliance with the instructions for use and safety present in the manual (bending the bars, climbing on the foosball table, etc.).
  • - Lack of maintenance. See our advice page: "How to maintain your foosball table".
  • - Use of aggressive products for maintenance.
  • - Stains of various origins (food, animal, unsuitable household products, etc.).
  • - Damage resulting from a cause unrelated to the quality of the foosball table (shocks, falls).
Our foosball table is repairable for 20 years!

AFTER-SALES SERVICE

The Cornilleau after-sales service located at the headquarters in Bonneuil-les-eaux (France) is composed of specialists who will answer your questions and advise you with a simple call to: +33 (0)3 44 80 22 22 from Monday to Friday from 8:00 am to 12:00 pm and from 1:30 pm to 5:30 pm

TO MAKE A GARRANTEE CLAIM

We thank you for sending us a letter describing the observed defect, specifying the complete reference and the serial number of the table (under the tabletop in the corner).

Our contact details:

By email: commercial@cornilleau.fr
By mail: CORNILLEAU SAS, BP 90170 - 60121 BRETEUIL CEDEX

TO ORDER A PART ONLINE

cornilleau-services.com